Privacy Policy
Renference Privacy Policy
Last updated: November 27, 2024.
This Privacy Policy explains how Renference (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from renference.com (the “Site”), or otherwise engage with us (collectively, the “Services”). It applies to customers, website visitors, and any individual whose information we collect.
By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please refrain from using the Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page with the “Last updated” date revised accordingly. Please review this Privacy Policy regularly.
What Personal Information We Collect
The personal information we collect depends on how you interact with our Services. Below, we describe the categories and types of data we may collect:
Information You Provide Directly
- Contact Details: Name, address, phone number, email.
- Order Information: Billing/shipping addresses, payment confirmation, and items purchased.
- Account Information: Username, password, security questions.
- Shopping Activity: Items viewed, added to cart, or wishlisted.
- Customer Support: Information shared during communications with us.
Information Collected Automatically
- Usage Data: IP address, browser type, device information, and interaction data (e.g., pages viewed, clicks).
- Cookies and Tracking Technologies: See the Cookies section for more details.
Information From Third Parties
- Vendors supporting our Services, like Shopify.
- Payment processors (e.g., credit card or bank details for transaction completion).
- Third-party analytics and advertising services (e.g., to enhance user experience or for marketing).
All information collected is treated according to this Privacy Policy.
How We Use Your Personal Information
1. Providing Products and Services
- Process payments, fulfill orders, and facilitate shipping and returns.
- Notify you about transactions or account activity.
- Manage and maintain your account.
2. Marketing and Advertising
- Send promotional emails or display tailored ads on the Site or third-party platforms.
- Customize your shopping experience to highlight relevant products.
3. Security and Fraud Prevention
- Monitor for suspicious or malicious activity.
- Protect your account and our platform.
4. Communication and Customer Support
- Respond to inquiries and feedback.
- Improve our Services and ensure a positive user experience.
Cookies
We use cookies and similar technologies to enhance your browsing experience, run analytics, and tailor advertisements. You can manage cookie settings in your browser, but note that disabling cookies may impact functionality. Learn more at Shopify’s cookie policy.
How We Share Your Personal Information
We may disclose your information in the following cases:
- With Service Providers: Payment processors, shipping companies, IT services, etc.
- With Business Partners: For advertising and promotional activities.
- With Legal Authorities: To comply with legal obligations or protect our rights.
- In Business Transactions: In the event of a merger, acquisition, or sale.
We do not sell sensitive personal information or use it to infer characteristics about you.
User-Generated Content
If you share product reviews or other content on public areas of our Site, it will be accessible to others. Please avoid sharing sensitive information publicly.
Children’s Data
Our Services are not intended for children under 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, contact us immediately to request its deletion.
Your Privacy Rights
Depending on your location, you may have the following rights:
- Access/Know: Request a copy of the personal data we hold about you.
- Delete: Request the deletion of your personal information.
- Correct: Update inaccurate personal information.
- Opt-Out: Refuse the sale, sharing, or use of your data for targeted advertising.
To exercise your rights, contact us via the details below. We will verify your identity before responding to your request.
International Data Transfers
Your information may be transferred outside your country, including to the United States. For users in Europe, data transfers rely on mechanisms like the EU’s Standard Contractual Clauses to ensure adequate protection.
Data Security and Retention
We implement measures to safeguard your personal information but cannot guarantee absolute security. Retention periods vary based on legal, operational, and contractual requirements.
Contact Us
For any questions or requests, contact us at:
📧 Email: contact@renference.com
📍 Mailing Address: San Xulian 4, Ourense, OR, 32769, Spain
This Privacy Policy complies with GDPR, CCPA, and other applicable laws.